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By using our site you accept the terms of our Privacy Policy.

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Cookie control

Cookies policy

Cookies – what are they?

A "cookie" is a small text file that’s stored on your computer, tablet or phone when you visit a website. A cookie will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are called persistent cookies and they enable us to remember things about you as a returning visitor.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

How we use cookies

On this site, persistent cookies are used. Persistent cookies are used to track visitor behaviour as they move around a site, and this data is used to try and understand what people do and don't like about a site so it can be improved. This practice is known as Web Analytics. Since Google started providing its own analytics technology free of charge to website owners, almost all websites use some form of it - although there are also paid-for services available to rival Google's.

Analytics cookies are probably the most common form of persistent cookies in use today.

Cookies we use

Performance cookies

These cookies help to improve the performance of the website, providing a better user experience.

Cookie Name Cookies Description
__utma This cookie is part of the Google Analytics code - we use it monitor our traffic and highlight issues that may arise from people browsing our site.
__utmb This cookie is part of the Google Analytics code - we use it monitor our traffic and highlight issues that may arise from people browsing our site.
__utmc This cookie is part of the Google Analytics code - we use it monitor our traffic and highlight issues that may arise from people browsing our site.
__utmz This cookie is part of the Google Analytics code - we use it monitor our traffic and highlight issues that may arise from people browsing our site.

How Sanofi uses this information

  • Information you give to Sanofi – Sanofi may use your personal data to:
    • Forward your requests to the relevant team within Sanofi,
    • Notify you about changes to Sanofi’s services,
    • Provide access to Sanofi’s applications and services.
  • Information Sanofi collects from you – Sanofi may use your personal data to:
    • Customise, measure and improve the content and layout of Sanofi’s websites and applications,
    • Administer Sanofi’s websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes,
    • Help keep Sanofi’s websites safe and secure. This may include for example using an IP address in order to identify a user when Sanofi feels that it is necessary in order to protect Sanofi’s services, a Sanofi website, other users or to enforce compliance with the Sanofi websites’ terms and conditions of use.

How Sanofi shares your personal data

Sanofi will not sell or rent your personal data to any third parties. Sanofi may combine your personal data with information Sanofi collects from its partners and use it to improve and personalise Sanofi applications, systems or services.

Sanofi will not disclose your personal data to anyone, except with your express permission or in certain special circumstances. For example, these special circumstances may include the following:

  • If Sanofi is under a duty to disclose or share your personal data in order to comply with any legal obligation, regulatory or safety audit by the relevant authorities, or in order enforce or apply its terms of use or other agreements; or to protect the rights, the property or safety of Sanofi, its customers, or other third parties.

Where Sanofi stores your personal data

As Sanofi conducts business worldwide, the personal data that Sanofi collects on this website may be transferred to (and stored at) a destination outside of the European Economic Area (“EEA”). Your personal data may be available and processed by authorised Sanofi personnel who are operating outside the EEA, including in countries which may have lower data protection standards than the EEA. By using Sanofi’s website you agree to the transfer, storing and processing of your personal data outside of the EEA. Sanofi will take all reasonable steps to ensure that your data is treated in accordance with this privacy policy.

Access

While most of the personal data Sanofi collect and process about you will be directly visible to yourself, you have the right to access, amend or delete the personal data Sanofi holds about you except in cases where Sanofi is obliged to keep your personal data for legal purposes. If you wish to access, amend or delete your personal data, please submit your request to the contact details below.

Changes

Sanofi may occasionally update our privacy policy. Any changes will be posted on this page. Please check back frequently to see any updates or changes to Sanofi’s privacy policy.

Contact us

Questions, comments and requests regarding this privacy policy are always welcomed and should be addressed to: gfd-webmaster@sanofi.com.

Tips on coping with Hayfever

Don't worry – hayfever doesn’t need to affect your summer - read our helpful tips here.

Check the pollen count here

A high pollen count can mean trouble for hayfever sufferers. Check the pollen forecast here.

Understand your Allergy

Take our quiz to help identify possible causes and how to reduce your symptoms.

How to apply Opticrom

Opticrom Eye Drops can be effective within 2 minutes - learn how to apply them safely and successfully.

Contact us Adverse Event Terms of use Privacy Policy Cookies Policy
Contact us Adverse Event Terms of use
Privacy Policy Cookies Policy
This site is intended for use by UK residents only. Opticrom® Allergy 2.0% w/v Eye Drops Solution and Opticrom Hayfever® 2.0% w/v
Eye Drops Solution. Contains Sodium Cromoglicate. Always read the label.
Sanofi. One, Onslow Street - Guildford - Surrey - GU1 4YS
The Sanofi Group conducts its business in the United Kingdom through its subsidiary Aventis Pharma Ltd | © 2005-2019 Sanofi. All rights reserved. SAGB.OPT.18.08.1166. Date of preparation January 2019.

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